Oracle Software Technical Support Policies

Oracle Software Technical Support Policies

For the most up to date information, please visit the Oracle support library http://www.oracle.com/us/support/library/057419.pdf 
    • Related Articles

    • ETS Support Call-out Process

      1         PURPOSE The following process has been complied to ensure that the ETS customer support services response commitment is properly coordinated and delivered as laid down in the ETS SLA procedures. 2         INITIAL NOTIFICATION The initial ...
    • Working Effectively With Oracle Support - Best Practices (Doc ID 166650.1)

      (an Oracle Single Sign on is required to access the content on the My Oracle Support Website) Working Effectively with Oracle Support Working Effectively with Support Best Practices Working Effectively with Support is a foundational module within the ...
    • Oracle VM 3: Backup and Recovery Practices Guide

      Oracle VM 3: Backup and Recovery Best Practices Guide
    • What Can or Cannot Be Changed On Oracle MiniCluster S7-2

      What Can or Cannot Be Changed On Oracle MiniCluster S7-2  (An Oracle Single Sign on user is required to access content on the My Oracle Support) Oracle MiniCluster MC-S7 is an engineered system (often referred to as an integrated system). As such, it ...
    • Instance PGA memory leak detection (Linux/Solaris)

      Instance PGA memory leak detction. The purpuse of this KB is to illustrate on Linux and Solaris how to track and diagnose PGA memory leaks. This KB will only focus on dedicated server connections (most common case). When an Oracle client process is ...